An AI Service by Simplify AI Systems LLC
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© 2025 Plumber Prime. Operated by Simplify AI Systems LLC.
Privacy Policy for Plumber Prime
Last Updated: January 29, 2026 Operated By: Simplify AI Systems LLC (dba Plumber Prime)1. Legal Ownership & Entity Declaration
Plumber Prime is a trading name and DBA (Doing Business As) of Simplify AI Systems LLC. All business operations, billing, and communications are managed and legally operated by Simplify AI Systems LLC.2. Information We Collect
We collect information you voluntarily provide during our platform signup or team onboarding process, specifically: Name, Phone Number, Business Address, and Email.3. How We Use Your Information
We use your mobile phone number strictly for the following B2B operational purposes:Account Activation: To send secure login links and account activation alerts to business owners.Staff Onboarding: To provide field technicians with links to download the Plumber Prime mobile application and instructions on how to access their specific job dashboards.System Alerts: To send critical system updates or service notifications regarding your Plumber Prime instance.4. SMS/Mobile Messaging Terms & Conditions
By signing up for Plumber Prime or being added as a staff member by an authorized account administrator, you verify that you are the owner of that number and consent to receive text messages (SMS/MMS) from Simplify AI Systems LLC (dba Plumber Prime).Opt-In (Primary Users): Consent is obtained through our secure web signup forms at plumberprime.com where users check a box to agree to receive account notifications.Opt-In (Staff Users): Consent is established when an authorized business owner adds a technician to their team dashboard, triggering an initial onboarding message with clear opt-out instructions.Opt-Out: You may revoke your consent at any time by replying STOP to any message we send. You will receive one final confirmation message stating you have been unsubscribed.Help: For assistance, reply HELP or contact us at [email protected].Fees: Message and data rates may apply. Message frequency varies based on account activity.5. Data Protection (No Sharing Policy)
We take your privacy with extreme seriousness.No Sharing for Marketing: Simplify AI Systems LLC does not share, sell, rent, or trade your personal information with third parties for marketing or promotional purposes.Mobile Data Exclusion: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates for any reason.
MASTER SERVICE AGREEMENT & EULA
Version 6.0 (Enterprise Hardened) | Effective Date: February 3, 20261. THE SOVEREIGN MONOLITH ARCHITECTURE
1.1 Tenant Isolation (The Silo Law): Every Client operates in total data isolation anchored by a unique businessid UUID. This "Silo Law" ensures no data is shared between tenants. Agency is not liable for data integrity issues arising from manual overrides or edits performed within the "Dirty Data Recovery Hub".1.2 Headless Integration & UI: This platform is a "Headless" integration service. Clients and end-users do not have direct access to QuickBooks Online (QBO) or NeetoCal; access is managed solely via the Agency as the Technical Service Provider (TSP) through the Glide interface.1.3 The Janitor Protocol: Automated 4:00 AM maintenance cycles purge transient data from the "Shield" (Google Sheets cache). Only records successfully archived in the "Vault" (Postgres) prior to the maintenance window are considered permanent records.2. COMPLIANCE & AUTOMATED ENFORCEMENT
2.1 One-to-One Consent (FCC 2025/2026): Client (Plumber) warrants that every lead entering the system has provided express written consent per the FCC 1:1 Consent Rule. Leads missing verifiable ConsentURL or Consent_Timestamp metadata will be automatically rejected by the "Airlock" staging zone.2.2 Biometric Privacy (BIPA & CCPA): This service utilizes Artificial Intelligence (AI) for voice processing. To satisfy biometric privacy standards, all raw audio recordings and biometric voiceprints are purged every 30 days, retaining only text transcripts for operational records.2.3 Quiet Hours Enforcement: Automated outreach is governed by Zip-Code local time to enforce state-mandated "Quiet Hours" (e.g., Texas Sunday 12:00 PM CST rule). Emergency transactional dispatches are exempt as "Transactional Messages" under TCPA health/safety guidelines.3. FINANCIAL INTEGRITY & PRICE STAMPING
3.1 The Price Stamp Protocol: Surcharge fees (e.g., "Boonie Surcharges") are locked at the moment of job dispatch. Agency is not liable for discrepancies if "Master Config" prices are changed while a job is in progress.3.2 Haversine Shield Disclaimer: Initial distance calculations utilize the Haversine straight-line formula. Precise GPS driving distance verification is only triggered if the location falls within a ±10% threshold of the service radius.3.3 10DLC Security: Each Client is provisioned with an isolated Twilio Sub-Account and Campaign Registry (TCR) Brand to protect the Agency's carrier reputation.4. LIABILITY & RISK ALLOCATION
4.1 AI "Hallucinations": AI-generated quotes and scheduling are "Suggested Drafts". Client is responsible for a Human-in-the-Loop final review of all invoices before they are finalized in the accounting ledger.4.2 Force Majeure & API Outages: Agency is not liable for service interruptions caused by outages of QuickBooks Online, NeetoCal, JotForm, Twilio, or Retell AI.4.3 72-Hour Breach Notification: In the event of a confirmed security breach involving Personally Identifiable Information (PII), Agency will notify Client in writing within 72 hours of discovery.