24/7 EMERGENCY CALL ANSWERING FOR PLUMBERS
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© 2026 Plumber Prime. Operated by Simplify AI Systems LLC.
Privacy Policy for Plumber PrimeEffective Date: August 31, 2026Operated By: Simplify AI Systems LLC (dba Plumber Prime)1. Introduction & Legal EntityPlumber Prime operates as a DBA (Doing Business As) and customer-facing brand of Simplify AI Systems LLC. All data management, telephony gateway registrations, and communications are legally operated by Simplify AI Systems LLC. This Privacy Policy explains how we collect, process, and protect data for our plumbing contractor clients ("Clients") and the individuals who call our AI receptionist ("Callers").2. Information We CollectWe act as a telecommunications and dispatch bridge, collecting specific data for transactional routing:A. From Plumbing Contractors (Clients):Account Data: Name, business phone number, email address, and company details provided during onboarding.Financial Data: Billing information securely processed via our payment gateways for your monthly retainer and setup deposits. B. From End-Customers (Callers):Emergency Dispatch Data: When a Caller's line is routed to our automated system, we collect their full name, callback phone number, service address, and a description of the plumbing emergency. Audio Data: Live audio recordings and text transcripts of the emergency phone call.3. Call Recording & Artificial IntelligenceTo provide immediate emergency routing, Plumber Prime utilizes third-party artificial intelligence systems. Mandatory Consent: All inbound calls are answered with a mandatory verbal disclosure stating that the caller is speaking to an automated assistant and that the call is recorded. By continuing the call, the Caller consents to this recording. AI Processing: Voice audio is processed in real-time by trusted AI infrastructure providers strictly to transcribe the emergency details. Data Deletion: Once the AI extracts the required lead data, the payload is forwarded to our internal systems. Transcripts are retained internally to ensure routing accuracy and protect against legal liability, but are deleted from primary third-party AI processing servers once secured.4. How We Use Your Information (Transactional Only)We use the collected information strictly for B2B operational and transactional dispatch purposes. We do not engage in mobile marketing.Lead Routing: We extract the Caller's emergency details and dispatch them directly to the single designated plumbing contractor via automated SMS and email alerts. Transactional Notifications: We use the Caller's phone number to send a single automated SMS text confirming that their request was received and a technician has been notified.5. SMS/Mobile Messaging Terms & ConsentBy signing up for Plumber Prime, or by verbally providing your phone number to our automated dispatch system, you consent to receive transactional text messages (SMS/MMS) from Simplify AI Systems LLC.Opt-In (Clients): Consent is established via secure web signup forms at plumberprime.com. Opt-In (Callers): Callers hear a verbal notification stating follow-up text updates will be sent, and consent is established when they dictate their callback number for an emergency dispatch. Opt-Out: You may revoke your consent at any time by replying STOP to any text message. You will receive one final confirmation message stating you have been unsubscribed. Help: For assistance, reply HELP to any message or contact us directly.Fees & Frequency: Message and data rates may apply. Message frequency varies based on emergency call volume.Carrier Liability: Wireless carriers are not liable for delayed or undelivered messages.6. Data Protection (Strict No-Sharing Policy) We take your privacy with extreme seriousness. We act solely as a lead-routing conduit. Mandatory Telecommunications Safe Harbor: All the above categories exclude text messaging originator opt-in data and consent; this mobile information will strictly not be shared or sold to any third parties or affiliates for marketing or promotional purposes. Scope of Dispatch: Emergency lead data collected from a Caller is shared exclusively with the single plumbing contractor assigned to handle that specific inbound call. Service Providers: We share necessary transit data with infrastructure partners only to deliver the service. These vendors are strictly bound by this policy and cannot use your data for independent marketing.7. Legal Requests & Data Retention
Simplify AI Systems LLC operates on a strict automated data destruction cycle to practice data minimization and protect consumer privacy. All audio recordings and associated temporary dispatch data are permanently and automatically deleted within thirty (30) days of capture. Simplify AI Systems LLC cannot retrieve, and holds no liability for, data that has been automatically destroyed prior to the receipt of a lawful subpoena, court order, or legal request.
Terms of Service
Effective Date: August 31, 2026
Parent Legal Entity: Simplify AI Systems LLC
Doing Business As (DBA): Plumber Prime
Website: plumberprime.com1. Acceptance of Terms
By accessing or using the Plumber Prime website, telephony infrastructure, AI receptionist platform, and related SMS notification services (collectively, the "Service"), you ("Subscriber" or "Contractor") agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.2. Description of Service
Plumber Prime operates as an automated lead-routing and intake software designed exclusively for plumbing contractors. The Service utilizes artificial intelligence to answer missed, busy, or after-hours phone calls via conditional call forwarding. The AI receptionist collects structured lead data (name, phone number, address, and issue description) and transmits this data to the Subscriber via automated SMS and email alerts.3. SMS Messaging & A2P 10DLC Carrier Compliance
The Service relies on Application-to-Person (A2P) SMS routing to function. By utilizing the Service, both the Subscriber and their end-user customers consent to the transmission of text messages.End-User Consent: End-users consent to receive transactional SMS status updates by initiating a phone call to the Plumber Prime phone number. Consent to receive SMS messages is not a condition of purchasing any goods or services.Message Rates & Frequency: Message and data rates may apply. Message frequency varies based on the volume of inbound service requests.Opt-Out Mechanics: All automated text messages sent to end-users and Subscribers include instructions to opt out. You may reply "STOP" to unsubscribe at any time. Upon receiving a "STOP" request, the system will immediately suppress any future automated messages to that number.Data Privacy & Non-Sharing: Mobile opt-in data and phone numbers will strictly not be shared with or sold to third parties, affiliates, or partners for marketing or promotional purposes.4. Artificial Intelligence Disclaimer & Hallucinations
You acknowledge that the Service utilizes third-party Artificial Intelligence (AI) technologies for voice recognition, natural language processing, and transcription.AI Inaccuracies: AI technologies may occasionally produce inaccurate, incomplete, or fabricated responses (commonly referred to as "hallucinations"). Simplify AI Systems LLC makes no warranties regarding the absolute accuracy of transcribed addresses, names, or emergency descriptions.Human Review: The Subscriber is solely responsible for verifying all lead information, including addresses and job scope, directly with the end-user customer prior to dispatching a technician.No Professional Advice: The Service acts strictly as a communications and routing conduit. Plumber Prime does not provide plumbing, contracting, engineering, or life-safety advice. The Subscriber fully indemnifies Simplify AI Systems LLC against any claims of negligence, property damage, or injury resulting from a Caller acting upon statements, instructions, or hallucinations generated by the AI.5. Emergency Liability & Disclaimer of Warranties
Because the Service processes inquiries related to property damage and potential safety hazards, the following limitations strictly apply:Not a Life-Safety Service: Plumber Prime is a lead-routing software, NOT an emergency 911 dispatch or life-safety service. We guarantee no specific response times and hold no liability for property damage, injury, or system routing failures.Safety Protocol: In the event a caller reports gas odors, electrical hazards, or physical harm, the AI receptionist is programmed to instruct the caller to hang up and dial 911 or their local utility provider. Plumber Prime assumes no liability if a caller fails to follow these safety instructions.No Guarantee of Dispatch: The Service is provided on an "AS IS" and "AS AVAILABLE" basis. Simplify AI Systems LLC assumes zero liability for unfulfilled services, missed calls due to carrier filtering or dropped connections, or the Subscriber's failure to respond to a lead.6. Audio Recording & Wiretapping Compliance (CIPA)
To comply with two-party consent laws and biometric privacy standards, all inbound calls routed to the Service are answered with a mandatory AI disclosure stating that the call is being recorded.No Tampering: Subscribers agree not to attempt to bypass, alter, or request the removal of this mandatory recording disclosure.Indemnification for Compliance: The Subscriber assumes full legal responsibility and liability for compliance with local and state call-recording laws (including wiretapping statutes) if they attempt to modify the Service’s default greeting protocols.Data Security & Infrastructure Limitation: To ensure immediate emergency dispatching, call recordings are delivered to the Subscriber via unauthenticated secure web links (e.g., Google Drive). The Subscriber assumes all responsibility for keeping these links private. The Subscriber acknowledges that absolute security cannot be guaranteed, and Simplify AI Systems LLC is held completely harmless against data breaches resulting from unauthorized third-party scraping, interception, or indexing of these web links.7. Limitation of Liability & Force Majeure
Maximum Liability Cap: To the maximum extent permitted by law, Simplify AI Systems LLC’s total aggregate liability for any and all claims arising out of or related to these Terms or the Service shall not exceed the total fees paid by the Subscriber to Simplify AI Systems LLC in the twelve (12) months preceding the claim.Force Majeure: Simplify AI Systems LLC shall not be liable for delays or failures in performance resulting from causes beyond its reasonable control, including but not limited to telecommunications outages, carrier SMS blocking, or third-party API failures (e.g., Twilio, OpenAI).8. Billing, Setup Fees, & Subscription Structure
The Service is billed as a monthly retainer of $500.00 per month on a recurring subscription basis. A standard technical provisioning and telecommunications setup fee of $1,200.00 is required to initiate onboarding. Simplify AI Systems LLC reserves the right to waive this setup fee under specific promotional terms, including the activation of a 7-day free trial. Upon the conclusion of any promotional trial period, the $500.00 monthly subscription will automatically commence. By submitting payment or activating a trial, the Subscriber agrees that Simplify AI Systems LLC is not liable for fluctuations in the Subscriber's gross revenue or closed job rates.Cancellation Policy: Subscribers may cancel their recurring monthly subscription at any time via the secure Stripe Customer Billing Portal provided upon signup. Upon cancellation, access to the Service will remain active until the end of the current billing cycle. Simplify AI Systems LLC does not offer prorated refunds for mid-cycle cancellations.9. Indemnification
The Subscriber agrees to defend, indemnify, and hold harmless Simplify AI Systems LLC, Plumber Prime, and its affiliates, officers, and employees from any claims, damages, losses, or legal expenses (including reasonable attorneys' fees) arising out of the Subscriber's use of the Service, the Subscriber's plumbing operations, or the Subscriber's violation of these Terms of Service.Marketing Prohibition (TCPA): The Subscriber is strictly prohibited from using Caller phone numbers collected by Plumber Prime for outbound marketing or promotional campaigns. The Subscriber must obtain their own separate, explicit, TCPA-compliant consent from the end-user for any communications outside of the immediate emergency service request. The Subscriber fully indemnifies Simplify AI Systems LLC for any TCPA or spam violations resulting from the Subscriber's misuse of dispatch data.10. Modifications & Governing Law
Simplify AI Systems LLC reserves the right to modify these Terms of Service at any time. Continued use of the Service constitutes acceptance of the updated terms.11. Contact Information
For questions regarding these Terms of Service, please contact us at:
Simplify AI Systems LLC (dba Plumber Prime)
Website: plumberprime.com